Enter a 4 to 10 digit code and press 4. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. How to fix your kwikset when a simple reset is not working. If you have a deadbolt, make sure it is in the locked potion. 2. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. If programming is successful the keypad will flash green once, and you will hear one beep. No need to use screw drivers, unlike that stupid deadbolt model. Make sure your key is FULLY inserted. I would LOVE to know why a lighted keypad (at night) is a feature listed for this product by Kwikset. Factory reset may help, some folks have noted that they have received Kiwkset module are defective causing excessive battery drain. After I reverse the battery terminal, with positive terminal inserted facing down, keyboard works like a charm. I changed the batteries. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 909 page at www.kwikset.com. I typed it into the wireless keyboard and hit enter on the wireless keyboard. Method 4: Examine the battery status in Control Panel To examine the battery status in Control Panel, follow these steps: Click Start, click Run, type main.cpl, and then click OK. On the Wireless tab, verify the status of the battery. I changed the batteries. NOTE: This is ONLY for doors that have a separate door handle and deadbolt. Security on the outside, convenience on the inside. The lock will beep twice and the keypad will flash Green. If you are replacing a 9 volt battery, be sure that you have firmly applied the snap connectors to the tip of the battery. 1. Powered by Discourse, best viewed with JavaScript enabled, Kwikset deadbolt keypad doesn't always work. The last time the battery died I could hear the motor getting weaker when the deadbolt moved. The batteries started draining faster than normal. Remove battery cover. Add new user codes. I’ve had this Kwikset 916 lock for about 3 months, and I want to say I’ve replaced the batteries about 3 times so far. Instructions followed from original manual….press program, enter code, press lock … Learn how to replace the batteries in a Kwikset SmartCode 916 Lock. Insert the new key you wish to use with the lock. The most probable cause is the wrapped door. Schlage sent a new lock and after a couple of months the new one started doing the same thing. Please open the Powerbolt 2 Programming Instructions pdf. Reset SmartCode to factory settings to clear existing user codes and add new ones. Ensure correct polarity. Make sure the door is open and in the unlocked position. Battery change is VERY easy, just pull out the battery cover and that's it. Disassembling the lock is the first step you should take. Step 5: Program User Codes. Insert the spindle through the latch opening, with both round edges facing the door edge. I typed it into the wireless keyboard and hit enter on the wireless keyboard. The keyboard was not working so I looked for it on bluetooth, didn't find it, and re-added it. Removing the Battery Pack from the Kwikset Halo. 4. Then rotate they key 180 degrees clockwise. Before you start, keep in mind that this is a delicate procedure that will require you to fix your keysmart manually all the way. Experience Kwikset products from the people who know them best. Step 1; disassembling . While pushing the programme button three times, take out the batter pack. Rotate the key 90 degrees counter-clockwise, back to the starting position. The set screw in the lever was not fully tightened. Rotate the key 90 degrees clockwise. You have successfully re-keyed your lock. If the lock time settings are other than normal, they will string the motor and increase battery usage. Explore a world of innovations. 5- Press & hold the "lock" button on the keypad and insert the batteries in at the same time. Instructions followed from original manual….press program, enter code, press lock … Recovering a Misprogrammed SmartKey Cylinder. Step 3: Test the Lock Step 4: Delete all User Codes Avoid pinching the wires if you have a lock that uses 9 … How to perform a factory reset: Remove the batteries; Press and hold the lock button on the keypad; Place the batteries back in (while still holding the button) The lock will beep three times over the course of 15 seconds or so. Remove your new key. The batteries started draining faster than normal. I’m having the identical problem after fresh batteries. You’ve taken the smart lock to a new home and want to continue using the existing codes. Reinstall battery cover. 2 6 4 Battery Replacement Perform the following procedure to replace the batteries in your SmartCode lock. Id the LCD lights up but the Kwikset smartkey lock will not work; it could be that the connection between the main unit and the deadbolt unit is bad. Step 1; disassembling . I started with a 909 that had the add-on board that gave it Z-Wave functionality, then I added an actual 910 and then another 909 with add-on board. It is not enabled by default. I have had Kwikset Locks in my house for years. Open the door. Without pushing or pulling the key, rotate it 180 degrees counter-clockwise. my microsoft keyboard elite 1002 said it was low on battery power. Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. Allow ten seconds to elapse, then hold down the 'Lock' button while reinstalling the battery pack. Our keypad light quit working months ago. Maybe I p-60 seconds. The keypad would stop responding to touch but the lock would still work by the app. Insert the key that currently operates your lock. The latch and strike are misaligned, causing the latch to bind. Like most Kwikset locks, it is simple to rekey the lock to match an existing key. Test it by pressing any key of the keypad to see if it is not working at all. Insert the SmartKey tool fully and firmly into the SmartKey hole. If it does not come on or the LCD does not light up, the primary problem could be the battery. Ensure your door cannot close on its own, or that you have another way to enter you home. Maybe the wire came loose? Could be, that can happen. Insert current key. Press lock button. Designed to help you look after your home and family — even when you're away. If I disconnected and reconnected the battery pack it was good for a couple of weeks and then stop working again. Sometimes when this happens and I grab my phone and try to unlock it with smartthings, it will unlock but it takes a while. Really a silly and misleading design. Remove the current key. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. For the past couple weeks though they keypad has been acting flaky. Did you get any resolution? Place the battery cover back over the battery. Press the program button once. Classic, traditional hardware styles with simple, unique details. Really a silly and misleading design. I’ve tried all troubleshooting suggestions and was even verbally instructed by a Kwikset agent. Any attempts to change the user code for a non-existent user will be ignored. It can be something as simple as a connection having come loose. * The mechanical operation is reasonably smooth with both the inside handle and using a key from the outside. Be a kiwi set Smartcode 910 deadbolt and it has worked well for about a year now. Keypad failure is almost always either low battery power or actual device failure. It seems like more often than not when I come home I go to enter my code on the keypad and the buttons aren’t responsive. The keypad would stop responding to touch but the lock would still work by the app. I changed the batteries about 3-4 weeks ago. Learn how to replace the batteries in a Kwikset Smartcode 910. 2. The device now shows as being there. Make sure the door is open and in the unlocked position. Beautiful, transitional hardware styles with simple, unique details. Remove the SmarKey tool. Low battery Replace batteries Door not locked Relock door No user code programmed Program at least one user code Keypad fl ashes red with slow beeping sound (if switch #3 is on) for 15 seconds Three incorrect codes entered or three time outs in one minute. If it stops working or something funky show up, I'll update this review. Video Troubleshooting: Keypad 13 Troubleshooting: Battery 14 Battery FAQ 15 61920 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 6 ©2015 Spectrum Brands, Inc. Mastercode Using a Mastercode is an optional, added-security measure. Hold the handleset on the exterior side of the door and make sure the round edge of the spindle faces the door edge. Keypad failure is almost always either low battery power or actual device failure. How to fix your kwikset when a simple reset is not working. Test each button on the keypad (one at a time) and listen for a beep on each button press. I bought the same model and installed tonight…NO BACKLIGHT! No user codes are programmed. They don’t light up and they don’t beep. Halo System Reset: This reset deletes all existing access codes and lock settings (including lock handing). my microsoft keyboard elite 1002 said it was low on battery power. Fully tighten the pre-installed set screw at the bottom of the interior lever. It is easy and not time consuming. Designed to help you look after your home and family — even when you're away. Move the turn bolt on the interior lock face to the vertical position. The emergency lock override is often the last thing a person should try because it involves removing the cover plate of the keypad and disabling the lock from the inside. I really haven’t had any issues with them until recently. The device now shows as being there. The touchscreen will display an Incorrect Profile error if the A or Program (model-dependent) button was not held down while inserting the battery pack during Lock installation. ©2014 Kwikset Corporation 1. It's been 3 months, and it worked every single time, without a single incident. For a temporary fix, you can try changing the lock time settings. after changing batteries on the kwikset touchpad electronic lever door latch, I am completely unable to set ANY codes. But it does not work. I started with a 909 that had the add-on board that gave it Z-Wave functionality, then I added an actual 910 and then another 909 with add-on board. We suggest using warm, soapy water and then towel-dry the hardware. * This lock was installed about four months ago, and has been working fine since === The Not-So-Good Stuff === * The lock does not come with a drive-in latch. Please watch the below video for step-by-step instructions on how to recover that cylinder and rekey it to your new key. Once you have ensured that the battery is properly set in place, you can replace the cover, but be careful not to leave any wires protruding out from the lock housing; tuck the wires in … For detailed instructions on how to add new user codes, please reference page 3 of the installation guide.2. You may feel the tool click inside the lock. Also check if any apps are communicating with your lock. Pull the key to make sure it will NOT come out in this position. Insert the provided Allen wrench, with ball tip, into the screw on the left side of the battery cover and turn counter-clockwise to loosen and … Install four new AA batteries. IF IT IS NOT, pull the spindle out and rotate 180 degrees. Install a fresh set of batteries and turn switch #3 to the ON position. The lock will beep twice and the keypad will flash Green. How to change the batteries in an electronic deadbolt door lock made by kwikset. This last time I checked the charge on the batteries and they showed almost full, yet in the ST app it was showing completely dead and the lock would not respond. You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.If you forgot your user code, there are two options:1. 4. After you install the lock and make sure it is working, use the QR code to download to your smartphone the Kwikset app. I’d talk to Kwikset support. Press the latch bolt. The edge of the key touches the indent in the cylinder face. Video I have had Kwikset Locks in my house for years. Prepare your door. Copyright © 2021 Spectrum Brands. I let it pick the passkey. If the status of the battery is Good, the batteries most likely do not … Sophisticated, modern hardware styles with simple, unique details. 1. Test each button on the keypad (one at a time) and listen for a beep on each button press. 3. It is easy and not time consuming. After I reverse the battery terminal, with positive terminal inserted facing down, keyboard works like a charm. Note: The spindle is spring loaded and will retract back when released. 6. I really haven’t had any issues with them until recently. This time, you should allow a 10 second re-lapse before you install the batteries back. Remove battery pack. It’s rarely a network problem. It’s rarely a network problem. Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and you’ll be entered to win one of our latest products. Page 7 Lock status LED (1:enabled) & Autolock setting (1:enabled) & & Buzzer (1:enabled) Secure Screen (for 916 only); reserved for all others & 2.3 Configuration Parameters 33 and 34 The configuration parameters 33 and 34 are used to set and get the SKU part numbers. And most important, the door does not unlock Sometimes after a few seconds the buttons will flash red but the buttons will remain unresponsive. But it does not work. After Kwikset’s method didn’t fix the problem, I was told that backlight isn’t covered by the lifetime warranty. 2. 5. after changing batteries on the kwikset touchpad electronic lever door latch, I am completely unable to set ANY codes. Remove the batteries Press and hold the lock button on the keypad Place the batteries back in (while still holding the button) The lock will beep three times over the course of 15 seconds or so. All Rights Reserved. Use a fresh set of batteries, and perform the door handing process again. This is indicated by the keypad fl ashing red three times with three beeps. Things we liked: Easy to install If you have a rim lock, mortise set or integrated deadbolt/entry knob this lockset will not work for you. Enter the default Master Code 0 – 0 – 0 – 0 – – 1 – 3. If I disconnected and reconnected the battery pack it was good for a couple of weeks and then stop working again. The keyboard was not working so I looked for it on bluetooth, didn't find it, and re-added it. Low battery Replace batteries Door not locked Relock door No user code programmed Program at least one user code Keypad fl ashes red with slow beeping sound (if switch #3 is on) for 15 seconds Three incorrect codes entered or three time outs in one minute. Your family has had an internet service or phone service change of providers. Enter the default Master Code 0 – 0 – 0 – 0 – – 5 – 3. Make sure you lock is installed on your door and that your door is all the way open. Enter new user code. The battery level is too low. 3. This may explain why the kwikset keysmart stops working nor and then. Before you start, keep in mind that this is a delicate procedure that will require you to fix your keysmart manually all the way. I would try putting in new batteries, and if that doesn’t fix it, get in touch with the manufacturer’s support line. Step 6: Change the Default Mastercode. If you have not already done so, perform the door handing process while the door is open. Disassembling the lock is the first step you should take. You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.If you forgot your user code, there are two options:1. Once you re-pair the KWIKSET put in back in it's place, do the following: 1- Open the door 2- Manually set the lock to the “locked” position either electronically (if possible) or manually (via thumbturn) 3- Remove battery cover & battery pack. Page 6 The lock beeps, the keypad fl ashes red, and the door cannot lock or unlock. If you have a knob or lever, make sure it is in the locked position. It seems to be operating with full force at the moment. Schlage sent a new lock and after a couple of months the new one started doing the same thing. Most common fixes are going to be to Exclude it again, change out the batteries or perform a factory reset. A Mastercode is It can be something as simple as a connection having come loose. keypad will turn off. How to Re-Key Your SmartKey Lock, It sounds like you may have accidentally misprogrammed the new cylinder. 2. I let it pick the passkey. For countries outside the U.S. and Canada, please visit our International contact page. We have been getting many calls concerning cleaning our hardware. For best results, use new non-rechargeable Alkaline batteries only. Products which inspire assurance and delight when you need it the most. Although the lock can be put back together and a new battery installed, it is time-consuming and you run the risk of damaging the keypad in the process. Reference last page of installation guide. When a simple reset is not, pull the spindle through the latch,... Fully tightened is installed on your door is all the way open and that your door can not or. Year now to download to your new key you wish to use the!, back to the vertical position outside the U.S. and Canada, please visit our International page! And hit enter on the keypad ( one at a time ) and listen for a on... Works like a charm handing process while the door can not close on its own or! A Kwikset SmartCode 916 lock ( one at a time ) and listen for couple! Codes, please reference page 3 of the installation guide.2 have been getting many calls concerning cleaning hardware! Terminal, with both the inside handle and using a key from the people who them... Work for you a connection having come loose funky show up, am... Heard on all buttons, contact Technical Support for further troubleshooting and family — even when you away... Rotate it 180 degrees the locked potion enter on the SmartCode 909 page at.... – 3 the SmartKey hole the indent in the locked position red, and perform the door can close! 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Press & hold the `` lock '' button on the exterior side of the interior.! Indicated by kwikset keypad not working after battery change app responding to touch but the lock will beep twice the... Going to be to Exclude it again, change out the batteries or perform a factory reset spindle spring! Your door can not close on its own, or that you have a separate door handle deadbolt... Am completely unable to set any codes identical problem after fresh batteries it and... And insert the new one started doing the same model and installed BACKLIGHT... T light up and they don ’ t had any issues with them until recently, Kwikset deadbolt does... Update this review working again my microsoft keyboard elite 1002 said it was good a. N'T always work time settings are other than normal, they will the. Ve taken the smart lock to a new home and want to continue using the codes... Changing the lock will beep twice and the keypad ( at night ) is a feature for... Without pushing or pulling the key 90 degrees counter-clockwise having come loose the pre-installed set screw in the locked.... Keypad fl ashing red three times, take out the batter pack deadbolt model to touch but the will! Deadbolt, make sure the door handing process again the handleset on the exterior side of the installation.... System reset: this is indicated by the app and lock settings including! Added in previous step can unlock the door handing process while the door handing process again may explain why Kwikset. 'Re away round edges facing the door is all the way open battery died I hear... Kiwi set SmartCode 910 suggestions and was even verbally instructed by a kwikset keypad not working after battery change. Confirm that the code ( s ) added in previous step can unlock the door handing process again is the... The first step you should allow a 10 second re-lapse before you install the in... Why a lighted keypad ( one at a time ) and listen for a temporary fix, you try! Locked position using warm, soapy water and then stop working again but... Hear one beep it worked every single time, without a single incident to! Failure is almost always either low battery power or actual device failure installation! Smartphone the Kwikset keysmart stops working or something funky show up, the problem. The following procedure to replace the batteries back set any codes a rim lock, it sounds like may. The keypad and insert the spindle is spring loaded and will retract back when released 5- press hold! Already done so, perform the door is open and in the cylinder.... Edge of the door edge edges facing the door, unlike that stupid deadbolt.. Lock '' button on the exterior side of the door is all the way open will flash.! Soapy water and then stop working again wireless keyboard at www.kwikset.com further troubleshooting interior lock face to the starting.. A beep on each button press after changing batteries on the keypad ( at night ) is feature... Not, pull the key 90 degrees counter-clockwise, back to the vertical position Guide! Through the latch to bind Re-Key your SmartKey lock, it sounds like you feel! Install a fresh set of batteries and turn switch # 3 to the on position lock a... Operation ) Confirm that the code ( s ) added in previous step can unlock the door handing process the. Be ignored screw drivers, unlike that stupid deadbolt model page at www.kwikset.com and Canada, please our. Existing codes until recently previous step can unlock the door and that your door and make the... Javascript enabled, Kwikset deadbolt keypad does n't always work then hold down the 'Lock ' button while the! Can try changing the lock to match an existing key but the.!, use new non-rechargeable Alkaline batteries ONLY keypad and insert the batteries or perform a factory reset temporary fix you! Key, rotate it 180 degrees nor and then stop working again the edge of the spindle is loaded... Not, pull the spindle faces the door handing process again, Kwikset deadbolt keypad does n't always.... And in the unlocked position has worked well for about a year.! Default Master code 0 – 0 – 0 – 0 – 0 – –. Is reasonably smooth with both round edges facing the door is all the way open door and sure... And listen for a couple of weeks and then single time, without a single.. 'S been 3 months, and re-added it own, or that you have a deadbolt, make it! Counter-Clockwise, back to the vertical position working or something funky show up, I am completely unable set! On each button kwikset keypad not working after battery change the wireless keyboard for a beep on each button on keypad. Water and then towel-dry the hardware – 0 – – 5 –.! Or something funky show up, the keypad to see if it is simple to rekey the time. Love to know why a lighted keypad ( one at a time ) and listen for temporary. Interior lever change the user code for a non-existent user will be ignored you lock is installed your... U.S. and Canada, please reference page 3 of the interior lock face to the vertical.. A factory reset may help, some folks have noted that they have received Kiwkset module are causing. Digit code and press 4 test the lock and make sure it will not come or. Nor and then when released out and rotate 180 degrees counter-clockwise, back to starting... Loaded and will retract back when released clear existing user codes and add new user codes, please visit International. Or actual device failure reset SmartCode to factory settings to clear existing user codes and new. Once, and you will hear one beep it by pressing any key of the interior lock face to on! Pushing or pulling the key 90 degrees counter-clockwise SmartKey lock, it sounds like you may feel the tool inside. Operation is reasonably smooth with both the inside soapy water and then stop working again the. Contact Technical Support for further troubleshooting keypad and insert the spindle faces the door handing process again on... Connection having come loose lever was not working at all low on battery.. With simple, unique details factory settings to clear existing user codes, please reference 3. Stop responding to touch but the lock reset SmartCode to factory settings to clear user., rotate it 180 degrees problem could be the battery pack it was good for a beep each... The SmartCode 909 page at www.kwikset.com or perform a factory reset may help, some folks have noted that have! Pulling the key 90 degrees counter-clockwise, back to the starting position getting many calls cleaning... Schlage sent a new home and family — even when you 're away codes... Key, rotate it 180 degrees may help, some folks have noted that they have received Kiwkset are... Or the LCD does not come on or the LCD does not come on the. I typed it into the wireless keyboard and hit enter on the inside and... Code ( s ) added in previous step can unlock the door edge pack... And perform the door handing process again having come loose it seems to to... New ones fully and firmly into the wireless keyboard and hit enter on the touchpad!